Welcome to Souq Bangladesh Ltd.
(referred to as “we”, “our”, or “Souq Bangladesh”). By
accessing or using our website www.souqbangladesh.com.bd,
you agree to be bound by the following Terms and Conditions. Please read them
carefully.
1.
Acceptance of Terms
By accessing this site or placing an
order, you agree to abide by these terms and any additional policies referenced
herein. If you do not agree, please do not use our website.
2.
Eligibility
You must be at least 18 years old
or using the website under the supervision of a legal guardian. By registering
or placing an order, you confirm that you meet this requirement.
3.
Account Registration
To access certain features, you may
need to create an account. You are responsible for maintaining the
confidentiality of your login information and for all activities under your
account.
You agree to:
4.
Vendor Registration & Listings
Souq Bangladesh Ltd. is a
multi-vendor platform. Registered vendors can upload and sell products. Vendors
are solely responsible for:
We reserve the right to remove
listings or suspend vendors who violate our policies.
5.
Product Pricing & Availability
All prices are listed in Bangladeshi
Taka (BDT) unless otherwise stated. Prices and availability are subject to
change without prior notice. Souq Bangladesh is not responsible for pricing
errors due to typographical mistakes or vendor misrepresentation.
6.
Orders & Payments
Orders placed on the website are
considered offers to purchase. We reserve the right to accept or reject any
order for any reason.
Payment Methods Accepted:
7.
Shipping & Delivery
Delivery timelines depend on the
location and product type. While we aim for prompt delivery, delays may occur
due to external factors (e.g., logistics, weather, vendor processing). Souq
Bangladesh is not liable for such delays.
8.
Returns & Refunds
We offer returns and refunds based
on the product category and condition. General return policies include:
Please refer to our Return Policy
page for more details.
9.
Prohibited Activities
You agree not to:
Violation may result in account
termination and legal action.
10.
Intellectual Property
All content on this site (text,
images, logos, graphics, etc.) is the property of Souq Bangladesh Ltd.
or its partners. Unauthorized use or reproduction is strictly prohibited.
11.
Limitation of Liability
Souq Bangladesh Ltd. is not liable
for:
12.
Third-Party Links
We may contain links to third-party
sites. We are not responsible for the content, privacy policies, or practices
of such websites.
13.
Privacy Policy
Please review our [Privacy Policy]
for information on how we collect, use, and store user data.
14.
Modification of Terms
We reserve the right to modify these
terms at any time. Continued use of the site after changes implies acceptance.
15.
Governing Law
These Terms and Conditions are
governed by the laws of the People’s Republic of Bangladesh. Any
disputes will be settled under the jurisdiction of the courts of Dhaka.
16.
Compliance with Bangladesh Digital Commerce Guidelines
Souq Bangladesh Ltd. complies with
the Digital Commerce Guidelines 2021 issued by the Ministry of Commerce,
Government of Bangladesh. This includes:
17.
Consumer Rights Protection
In accordance with the Consumer
Rights Protection Act 2009, we:
18.
Complaint Handling & Dispute Resolution
If you have any complaint related to
your order, please contact our Customer Support. If the matter is not
resolved, you have the right to escalate the complaint to:
Directorate of National Consumer
Rights Protection (DNCRP)
Website: http://dncrp.gov.bd
We aim to resolve complaints within 72
working hours.
19.
Data Protection & User Privacy
Souq Bangladesh Ltd. complies with
the ICT Act 2006 and relevant privacy policies. We collect,
store, and process user data in accordance with applicable laws. No data will
be shared with third parties without user consent, except when legally
required.
20.
Prohibited Products
As per Bangladesh's e-commerce
regulations, vendors are strictly prohibited from listing or selling:
Violating vendors will be
blacklisted and reported to the proper legal authorities.
21.
VAT, Tax & Transaction Charges
Vendors are responsible for ensuring
compliance with NBR rules regarding VAT, Tax Identification Number
(TIN), and EVC code requirements. Souq Bangladesh may collect or deduct tax
at source as per government instruction.
22.
Digital Payment Regulations
All digital transactions processed
via bKash, Nagad, Card, or Bank Transfer follow Bangladesh Bank regulations.
Refunds for canceled orders will be processed within 10 working days,
depending on the payment method.
23.
Contact Us
For questions regarding these terms,
please contact:
Souq Bangladesh Ltd.
Email: [support@souqbangladesh.com]
Phone: +8809678221135
Address: Rasul View, 65, Mymensingh Lane, Bangla Motor, Dhaka-1000, Bangladesh.
