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Souq Bangladesh

At Souq Bangladesh Ltd., we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or use our website (www.souq.com.bd) or engage with our services.

 

1. Information We Collect

We collect personal information to provide better service. This includes:

  • Name, phone number, email address, shipping/billing address
  • Account login details (username, password)
  • Order history and preferences
  • Payment details (processed through secure payment gateways)
  • IP address, browser type, device information
  • Cookies and usage data to enhance your experience

2. How We Use Your Information

Your information is used to:

  • Process orders and payments
  • Deliver products and manage logistics
  • Communicate updates, offers, and promotions
  • Improve website performance and user experience
  • Prevent fraud and ensure data security
  • Comply with legal and regulatory requirements

3. Information Sharing and Disclosure

We do not sell or rent your personal information. However, we may share data with:

  • Third-party service providers (logistics, payment processors, IT support)
  • Government authorities when required by law
  • Business partners in case of mergers or acquisitions

All third-party partners are contractually obligated to protect your data.


4. Data Protection and Security

We employ industry-standard security measures including:

  • SSL encryption
  • Firewalls and secure hosting
  • Regular monitoring and audits

While we strive to protect your data, no online system is 100% secure. We encourage users to keep their account details confidential.


5. Cookies

Souq.com.bd uses cookies to:

  • Recognize returning users
  • Personalize shopping experience
  • Track website performance

You can modify your browser settings to manage or disable cookies, though this may affect website functionality.


6. Your Rights

You have the right to:

  • Access or correct your personal information
  • Request deletion of your account or data
  • Unsubscribe from promotional emails
  • Lodge complaints to the relevant data protection authority

To make a request, contact: support@souq.com.bd


7. Third-Party Links

Our website may include links to external websites. We are not responsible for their privacy practices or content.


8. Policy Updates

This Privacy Policy may be updated occasionally. Changes will be posted on this page with a revised effective date.


9. Contact Us

For questions or concerns about this Privacy Policy, please contact:

Souq Bangladesh Ltd.
📧 Email: support@souq.com.bd
📞 Phone: +8809678221135
🏢 Address: Rasul View, 65, Mymensingh Lane, Bangla Motor, Dhaka-1000, Bangladesh

Souq Bangladesh
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